Call Centers Replaced Many Doctors’ Receptionists. Now, AI Is Coming for Call Centers. - KFF Health News
kffhealthnews.org
Artificial intelligence products with lifelike voices are being marketed to schedule or cancel medical visits, refill prescriptions, and help triage patients. Soon, many patients might initiate contact with the health system by speaking not with a human but with AI.

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly patients who are alone and experiencing a medical emergency.

  • Jimmycakes@lemmy.worldEnglish
    2·
    10 hours ago

    In the food industry we switched from a dedicated employee on phones to call center with doordash if we agreed to also test Ai call takers too when they roll that out.